One request. One relationship. A world of access.
Koincierge keeps the process personal and simple. Tell us what you need and we will guide the request from first conversation through to completion.
HOW IT WORKS
01
SUBMIT YOUR REQUEST
Choose the relevant service and share the essentials: what you need, your preferred budget, location and timing. You do not need to have every detail finalised.
02
SPEAK TO AN ADVISOR
A member of the team reviews the enquiry and contacts you privately to clarify the brief, explain what is possible and confirm any onboarding requirements.
03
WE SOURCE AND STRUCTURE
We work through our network, review suitable routes and coordinate with the relevant specialist partners. For digital asset transactions, the process and settlement route are agreed before execution.
04
RECEIVE CONSIDERED OPTIONS
You receive suitable options, key details and next steps. Where a request is market-dependent, availability and pricing remain subject to confirmation.
05
CONFIRM YOUR SELECTION
Once you are comfortable, you confirm the preferred option and complete any required documentation, deposits, payment or digital asset settlement.
06
FULFILMENT AND AFTERCARE
We coordinate delivery, collection, access or completion and remain available for follow-up support.
PAYMENT AND SETTLEMENT
The available settlement route depends on the service, asset, partner, jurisdiction and onboarding outcome. Some requests may be settled using supported digital assets, while others may require conversion or conventional payment through an agreed route.
DISCRETION
All enquiries are treated privately and shared only with the relevant team members and specialist partners required to assess or fulfil the request.
COMPLIANCE
Koincierge does not position privacy as anonymity. Appropriate identification, verification and source-of-funds information may be required before a transaction or purchase can proceed.
Frequently Asked Questions
Koincierge is a private ecosystem connecting digital asset services with real-world access, sourcing and fulfilment.
Koincierge is not presented as a public retail exchange. The Desk supports private requests through an individual onboarding and execution process.
The settlement route depends on the request, partner, jurisdiction and onboarding outcome. Some transactions may support digital asset settlement, while others may require conversion or conventional payment.
You can make an initial enquiry without membership. KoinClub access may be offered after an initial conversation and appropriate onboarding.
The information required depends on the service. Identification, verification and source-of-funds information may be required before a transaction can proceed.
No. Availability and pricing are market-dependent and remain subject to confirmation by the relevant seller, dealer, operator or specialist partner.
Requests are reviewed individually based on location, service availability, partner coverage and applicable restrictions.
Noir is currently in development. Joining the waitlist does not guarantee eligibility or availability.
The team aims to review enquiries promptly, but complex or time-sensitive requests may require additional information before options can be presented.
Enquiries are treated privately and information is shared only where required to assess, onboard or fulfil the request, subject to the relevant privacy policy.